Refund & Return Policy

At Maniratnam Jewellers, customer satisfaction is our priority. We strive to provide high-quality jewellery and a transparent shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

Order Cancellation

Customers may request cancellation or modification of an order within 48 hours of placing a confirmed order, provided the order has not been processed or shipped.

Are there any cancellation charges?

No. We do not charge any cancellation fee for eligible cancellation requests made within the specified time.

Can I cancel only one item from my order?

Yes. If your order contains multiple items, you may request cancellation of individual products before dispatch.

How do I cancel my order?

You can request cancellation by:

Please provide your Order Number while requesting cancellation.

Cancellation by Maniratnam Jewellers

We reserve the right to cancel an order under the following circumstances:

  • Incorrect pricing due to technical or human error
  • Incorrect product information
  • Product unavailable or out of stock
  • Payment verification failure
  • Inability to contact the customer for order confirmation
  • Suspected fraudulent activity

If an order is cancelled by us after payment has been received, a full refund will be processed to the original payment method.

Refund Policy

For eligible cancellations made before dispatch:

  • Refunds are generally processed within 7 working days.
  • Credit/Debit Card refunds may take up to 10 working days, depending on your bank.
  • Refunds will be credited to the original payment method used during checkout.
  • For Cash on Delivery (where applicable), refunds will be transferred to the customer’s bank account after verification.

Return Policy

Eligible jewellery may be returned according to the conditions mentioned below.

Returned products must include:

  • Original invoice
  • Product certificate (where applicable)
  • Original packaging
  • Barcode or product tag
  • All accessories received with the order

Products Not Eligible for Return

The following products are generally not eligible for return:

  • Customized jewellery
  • Personalized or engraved jewellery
  • Gold coins
  • Gift cards
  • Loose gemstones
  • Loose solitaires
  • Jewellery damaged after delivery
  • Jewellery resized or altered by any third party
  • International orders (unless otherwise specified)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photographs of the product
  • Photographs of the packaging

Our customer support team will investigate and provide an appropriate resolution.

Product Certification

If a product certificate is lost, customers may request recertification where applicable.

Additional certification and courier charges may apply.

Return Inspection

Every returned product undergoes inspection by our Quality Assurance Team.

Refunds or exchanges will only be processed after verification that:

  • The product is genuine
  • The product is unused
  • Original packaging is intact
  • All supporting documents are available

Refund Amount

Where applicable, refund calculations may consider:

  • Current prevailing metal value
  • Applicable deductions as per our policy
  • Making charges
  • GST and applicable taxes
  • Product condition after inspection

The exact refund amount will be communicated after quality verification.

Coupon & Promotional Offers

If an order was purchased using:

  • Coupon Codes
  • Promotional Discounts
  • Gift Vouchers
  • Special Offers

Only the amount actually paid by the customer will be refunded.

Expired promotional offers cannot be reactivated after cancellation or return.

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Pack the jewellery securely in its original packaging.
  3. Include the invoice and product certificate.
  4. Hand over the package to the assigned courier partner.
  5. Our Quality Team will inspect the returned product.
  6. Once approved, the refund or exchange process will begin.

Refund Timeline

After successful inspection:

  • Refunds are generally processed within 7 working days.
  • Banks and payment gateways may require additional processing time.

Need Assistance?

If you have any questions regarding cancellations, returns, or refunds, please contact us.

Maniratnam Jewellers

A/110, Opposite Panch Shiv Mandir
Kankarbagh, Patna – 800020
Bihar, India

📞 Phone: +91 88042 69056

📧 Email: support@maniratnamjewels.com

🌐 Website: https://maniratnamjewels.com